Shipping policy

Shipping Policy for HINSON

1. Introduction

At HINSON, we are committed to providing you with high-quality timber windows and doors tailored to your specifications. This Shipping Policy outlines the details of our shipping process, including delivery timelines, shipping costs, and handling procedures for your custom-made items.

2. Shipping Areas

We deliver custom-made timber windows and doors directly to customers within the [UK/Specified Regions]. Unfortunately, we are currently unable to offer international shipping or delivery to areas outside of our specified regions.

3. Delivery Timeframes

Production Time: Each custom-made item is crafted specifically to your order. The production time for your items will typically range from 12 to 16 weeks, depending on the complexity of the order and our current workload. We will provide you with an estimated production time at the time of your order.

Shipping Time: Once your custom-made items are completed, they will be shipped to you after completion payment has been received. Delivery times will generally be between 3 and 5 business days after receipt of payment. Please note that delivery times may vary based on your location and external factors such as weather or carrier delays.

4. Delivery Costs:

Shipping costs for custom-made timber windows and doors are calculated based on the distance between our workshop and your delivery address. The final shipping cost will be determined at checkout, once you provide your full address.

Standard Shipping: The shipping cost will be calculated according to the distance from our workshop to your delivery address. There are no flat-rate shipping fees, and the total shipping cost will be displayed at checkout.

Expedited Shipping: If you require expedited shipping, please contact our Customer Service team to inquire about available options and associated costs. The shipping cost for expedited services will also be calculated based on distance and delivery urgency.

5. Delivery Process

Dispatch Notification: You will receive a notification via email once your order has been dispatched. This will include tracking information to monitor the progress of your delivery.

Delivery Instructions: We recommend providing detailed delivery instructions to ensure your items reach you smoothly. If you have specific requirements or restrictions regarding the delivery, please include these at the time of your order.

6. Delivery Handling

Inspection upon Delivery: Upon receiving your custom-made items, please inspect them for any visible damage or discrepancies with your order. If you notice any issues, please document them and contact us immediately.

Receiving Items: Ensure someone is available to receive and inspect the items upon delivery. If you are not available, please arrange for a representative to handle the delivery on your behalf.

7. Issues with Delivery

Damaged Items: If your items arrive damaged, please contact us within 24 hours of delivery. Provide photographic evidence of the damage, and we will assist you with arranging a replacement or repair.

Missing Items: If your order is incomplete or you believe an item is missing, please notify us within 24 hours of delivery. We will investigate and resolve the issue promptly.

8. Contact Us

For any questions or concerns regarding shipping, please contact our Customer Service team:

Phone: 01908516333

Email: info@hinsoncustommade.co.uk

9. Policy Amendments

We reserve the right to amend this Shipping Policy at any time. Any changes will be posted on our website and will take effect immediately. Please review this policy periodically for updates.